Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Job title, company name, and professional information
• Business Data: Information you enter into the platform including accounts, contacts, tasks, and packaging specifications
• Communications: Messages you send through the platform, support requests, and feedback
• Payment Information: Billing details processed through our payment providers

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, actions taken, and time spent on the platform
• Device Information: Browser type, operating system, device identifiers, and IP address
• Log Data: Access times, error logs, and referring URLs
• Cookies: Session cookies and authentication tokens for security and functionality

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your account registration and authenticate your access
• Send you transactional communications (account confirmations, password resets, task reminders)
• Send operational notifications via email and SMS (if you have opted in)
• Respond to your support requests and inquiries
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address security issues and fraud
• Comply with legal obligations

3. SMS and Email Communications

3.1 Types of Communications

If you opt in, you may receive:

• Task reminders and due date notifications
• Account activity alerts
• System notifications and service updates
• Password reset and security notifications

3.2 Opting Out

You can opt out of communications at any time:

• SMS: Reply STOP to any message
• Email: Click the unsubscribe link in any email or adjust settings in your account
• Account Settings: Manage your notification preferences in the platform

3.3 Data Usage

Your phone number and email address are used solely for operational communications. We do not sell, rent, or share your contact information with third parties for their marketing purposes.

For more details about our SMS program, see our SMS Policy.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Organization: If you use CorrStack through an organization, administrators may have access to your account activity and data
• Service Providers: We work with third-party providers for hosting, email delivery, SMS delivery, analytics, and payment processing. These providers are bound by confidentiality agreements
• Legal Requirements: We may disclose information if required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Secure password hashing and authentication
• Access controls and role-based permissions
• Regular security audits and monitoring
• Session management and automatic timeouts

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your account and associated data by contacting us at support@corrstack.com.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request an export of your data in a machine-readable format
• Opt-Out: Opt out of certain communications and data processing

To exercise these rights, contact us at support@corrstack.com.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics: Understand how users interact with our Service

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@corrstack.com
• Website: https://corrstack.com